bd 365 Privacy Policy

bd 365 is an online gaming and sports betting platform for users in Bangladesh. When you register, log in or use any service on this platform, you are considered to have accepted the terms of this privacy policy.

This policy is an integral part of bd 365's overall Terms and Conditions. Protecting the privacy of your personal information is our primary responsibility, and this document outlines that commitment in detail.

The minimum age to use this platform is 21 years. Registration or account operation by anyone under 21 is a violation of this policy and action will be taken accordingly.

2.1 Registration Information

The following information is collected from you when creating an account:

• Full name (as per national identity card)
• Date of birth (for age verification)
• Mobile number and email address
• Permanent address and district
• Payment method details (bKash, Nagad, Rocket or bank account)

2.2 Automatically Collected Information

When you use our site, certain information is recorded automatically. This includes:

• IP address and device type
• Browser version and operating system
• Date, time and session duration of platform access
• Game play history and transaction records
• Pages visited and usage patterns

2.3 Identity Verification Information (KYC)

For account verification and large withdrawals, we may request a copy of your national identity card or passport. These documents are stored solely for identity verification purposes and are kept on encrypted servers.

bd 365 uses the information collected from you for the following purposes:

• To create, manage and verify accounts
• To process deposits and withdrawals (via bKash, Nagad, Rocket and bank transfer)
• To provide customer support — assistance via live chat and email
• To send bonuses, promotions and VIP benefits
• To prevent fraud, money laundering and illegal activity
• To maintain platform security and carry out technical improvements
• To fulfil legal obligations

We never sell your information or transfer it to third parties for commercial gain.

bd 365 uses cookies and similar tracking technologies on the platform. These are stored in your browser as small text files.

4.1 Types of Cookies

• Essential Cookies: To maintain login sessions and ensure security.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To understand platform usage patterns and improve service quality.

4.2 Cookie Control

You can disable cookies from your browser settings. Please note, however, that disabling essential cookies may cause some core features of the platform to not work properly.

bd 365 may share your information with third parties only in the following limited circumstances and under strict conditions:

5.1 Payment Processors

Necessary information is shared with the relevant payment service providers to complete transactions via bKash, Nagad, Rocket and bank transfer. This information is limited strictly to transaction processing.

5.2 Technology Service Providers

Minimum necessary information may be shared with trusted technology partners for server hosting, data analytics and customer service software operations. They process this information according to our instructions and may not use it for their own purposes.

5.3 Legal Obligations

We may be required to provide information in compliance with applicable law in response to a court order or a lawful request from law enforcement authorities.

bd 365 has put in place both technical and organisational measures to keep your information secure.

6.1 Technical Protection

• SSL (Secure Socket Layer) encryption — all data transmission is encrypted
• TLS protocol used for data transmission
• Stored data protected in encrypted databases
• Two-factor authentication (OTP) system
• Regular security testing and vulnerability assessments

6.2 Organisational Protection

• Strict data privacy training for staff
• Need-based data access policy (Role-based access control)
• Rapid response plan in the event of a data breach
• Regular internal security audits

However, no method of transmitting information over the internet or electronic storage is 100% secure. We strive to provide the highest level of protection, but absolute security cannot be guaranteed.

bd 365 retains your personal information only for as long as necessary. The retention policy is as follows:

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Closed or Inactive Accounts: Certain information may be retained even after an account is closed, to fulfil legal and financial obligations.
• Transaction Records: Financial transaction information is retained for the period required under applicable law.
• Identity Verification Documents: Retained for the required period for security and legal purposes.

Once the specified retention period has ended, information is securely deleted or anonymised.

bd 365 respects your rights over your personal information. You have the following rights:

8.1 Right to Access Information

You may request to view the information we hold about you through your account settings or by contacting customer support.

8.2 Right to Correct Information

If your profile contains incorrect or incomplete information, please contact us to have it corrected.

8.3 Request to Delete Information

After closing your account, you may request deletion of your personal information. However, certain information may need to be retained for a specified period due to legal and financial obligations.

8.4 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or messages at any time. This preference can be changed through account settings or by contacting customer support.

The bd 365 platform may in some cases contain references or links to third-party services. These services have their own privacy policies and bd 365 is not responsible for them.

9.1 Game Providers

Evolution, Pragmatic Play Live and other game studios process certain technical data through their own systems. bd 365 does not share user identity information with these organisations.

9.2 Payment Gateways

bKash, Nagad, Rocket and banking services follow their own independent privacy policies. Once you access a payment page, your information falls under that service's policy.

bd 365 strictly prohibits use of the platform by anyone under 21 years of age. We do not knowingly collect or process information from any minor.

Although age verification is in place at registration, if an account belonging to a minor comes to our attention, it will be closed immediately and the associated information will be deleted.

If you believe a minor is using bd 365, please notify our customer support.

bd 365 reserves the right to update this privacy policy as needed. If significant changes are made to the policy, we will notify you in the following ways:

• A notification will be sent to your registered email
• A notice will be shown after logging in to the platform
• The "Last Updated" date at the top of this page will be changed

Continued use of the platform after any changes will be considered acceptance of the new policy. If you do not agree with the changes, you have the option to close your account.

To learn more about bd 365, visit our About Us page, where the platform's purpose and values are discussed in detail.

For any questions, objections, or requests to delete information regarding this privacy policy, please contact the bd 365 customer support team:

• Live Chat: Support available 24/7 in Bengali and English
• Email: [email protected]

You can also visit our FAQ page for answers to common questions about accounts, payments, and security.